Why does Benefit Cosmetics Returns not refund all my money?

i only use Moon Beam ONCE and they took almost 10$ off the price for returning it


why?


i emailed and complained


i want to also return a blush that is 28$, but now im afraid that i should not bother


thank you!Why does Benefit Cosmetics Returns not refund all my money?
That's weird. On their site it says you can return an item you bought from them within 30 days as long as it is not OVERLY used (which I guess means half the bottle is empty).





Was the shipping $10? Because I know companies usually do not refund shipping. You should've complained until you got your money back. Honestly, they basically stole your money since they went against their word and give you a full refund. She should've complained until they gave you their money back.





Did you order with a credit card? This time, if they do not give you a full refund make a complaint to your credit card (it's called a dispute, I think. Idk, I don't have a credit card but I remember hearing my mom talked about it) so that they can investigate and ensure you receive your full money.








Edit to add: To the people who saying it was because she opened it, that's not true. Their return policy specifically states she could return opened products and to go back on that policy is actually illegal since it is basically like they are stealing her money.





Also, that's why you don't buy cheap crap. Usually, with more expensive makeup (basically anything that's not drugstore crap) you can return an opened product if you are not fully satisfied with it.Why does Benefit Cosmetics Returns not refund all my money?
I'm surprised they took it back at all; if you broke the seal on cosmetics, much less used it, then they can't resell it or re-use it in any way, so they eat the loss on a return. You'd usually have to show that it was something horribly their fault to be able to return expensive cosmetics, such as, the blush had streaks of green, or was moldy, or had glass in it, or something.
Did you check the company policies? Used products are worth much less than brand new. I personally wouldn't use want anything that was used